Go Permits LLC

Privacy Notice

Effective Date: August 21, 2025

Table of Contents

1. General Information
2. Summary of Key Points
3. 1. What Information Do We Collect?
4. 2. How Do We Process Your Information?
5. 3. When And with Whom Do We Share Your Personal Information?
6. 4. How Long Do We Keep Your Information?
7. 5. How Do We Keep Your Information Safe?
8. 6. Do We Collect Information from Minors?
9. 7. Cookies and Other Tracking Technologies; Controls for Do-Not-Track Features
10. 8. Do We Make Updates to This Notice?
11. 9. How Can You Contact Us About This Notice?
12. 10. SMS/TEXT Messaging Terms and Conditions
13. 12. Accessibility Statement

General Information

This Privacy Notice for Go Permits LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://gopermits.org/ or any website of ours that links to this Privacy Notice.
• Download and use our mobile application or any other application of ours that links to this Privacy Notice.
• Use Permit Expediting Service. We provide a comprehensive turnkey solution for home improvement permitting. Our services include completing all necessary paperwork to secure your permit. We handle the submission of your completed permit application to the relevant building department and diligently follow up to ensure the permit is processed. Upon approval, we will email you a copy of the permit and receipt for your records. After your project is completed, we coordinate with both the homeowner and the building department to efficiently close out the permit.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, do not use our Services. If you still have any questions or concerns, contact us at gopermitsprivacy@gopermits.org.

Summary of Key Points

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
• Do we process any sensitive personal information? Some information may be considered "special" or "sensitive" in certain jurisdictions, such as your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
• Do we collect any information from third parties? We collect personal information directly from our clients, and from service providers that supply jurisdictional or property-related data. We do not purchase personal data from data brokers or unrelated marketing sources.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent if required. We process your information only when we have a valid legal reason to do so.
• In what situations do we share personal information with third parties? We may share information with third parties in order to provide our Services to you or where we are contractually or legally required to do so.
• How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot guarantee that your information will remain secure.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You:

• names
• phone numbers
• email addresses
• mailing addresses
• contact preferences
• availability for permit inspections

Sensitive Information: We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

From Third Parties: We may collect information about you directly from our clients and from service providers that supply jurisdictional or property-related data.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent or as otherwise permitted by law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information with third parties in order to provide our Services to you or where we are contractually or legally required to do so.

We may need to share your personal information in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• To provide you with information relating to our services.
• To fulfill or meet the reason you supplied the information to us.
• To fulfill a legal requirement or respond to law enforcement requests, or as otherwise required by applicable law, court order, or governmental regulations.
• To identify potential fraud or illegal activities.
• To third-party service providers to facilitate our services to you (e.g., payment processing, customer service, auditing, and/or other administrative services).

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required or permitted by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that your information will remain secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

6. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at gopermitsprivacy@gopermits.org. No one under the age of 13 is authorized to use our Services or share any information with us, including personal information. Under no circumstances may anyone under age 13 use the Site. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.

7. COOKIES AND OTHER TRACKING TECHNOLOGY; CONTROLS FOR DO-NOT-TRACK FEATURES

Cookies are small text files placed on your device when you visit our website. Our website uses cookies and other tracking technologies to enhance your experience, analyze the website’s functionality and performance. By continuing to browse the website, you are agreeing to our use of cookies and other tracking technologies, which may include data exchange and/or disclosure with third parties.

We use the following types of cookies and trackers:

• Strictly necessary cookies. These are cookies that are needed for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/performance cookies. These are cookies that allow us to recognize and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are cookies used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.

Third Party Service Providers. The website works with third-party products and/or services (“Service Providers”) to offer and present our website to you. These Service Providers may include, but are not limited to, Google, Adobe, Squarespace and other Service Providers who help us track and analyze our website user activity.

How do you change your cookie settings?
Most internet browsers accept cookies by default, but you can change your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. Please note that some cookies are necessary for our website to run and, as such, cannot be declined. If you choose, you may use the Digital Advertising Alliance (DAA) WebChoices Tool https://optout.aboutads.info/?c=2&lang=EN to globally opt out of third-party tracking via website cookies. There are also a variety of other tools publicly available to manage cookies and similar technologies that collect information related to your use of our website. To learn more about cookies and modifying your browser settings related to these cookies you can review guidance from the Federal Trade Commission https://consumer.ftc.gov/articles/how-websites-and-apps-collect-and-use-your-information.

We are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you remove your cookies or upgrade your browser after having opted out, you will need to opt out again. Your opt-out is specific to the browser you are using and the device you use to access the website. Therefore, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on our website without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on our website.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

9. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions, complaints or comments about this notice, you may email us at gopermitsprivacy@gopermits.org or contact us by post at:

Go Permits LLC
105 Buttonball Lane
Glastonbury, CT 06033
United States
(860) 325-3435
gopermitsprivacy@gopermits.org

11. SMS/TEXT MESSAGING TERMS AND CONDITIONS

We may offer SMS/text messaging to provide updates and notifications regarding permit applications, inspection scheduling, and related services.

A. Program Description:
By opting in to Go Permits SMS messages, you agree to receive text messages to the mobile number you provide. These may include, but are not limited to:

• Inspection scheduling and reminders
• Permit status updates
• Requests for additional information
• Service notifications

B. Message Frequency:
Message frequency will vary depending on your project and interactions. You may receive multiple messages per project as required for scheduling and notifications.

C. Message and Data Rates:
Message and data rates may apply from your mobile carrier. Contact your wireless provider for details about your plan.

D. Opt-In:
By providing your mobile number to Go Permits LLC, or to a client, contractor, or other party entrusted with your building or permit request, you expressly consent to receive text messages You affirm that the mobile number provided is your primary mobile phone number and that you agree to be contacted via this number regarding your permit, inspection, or related services.

E. Opt-Out Instructions:
You may opt out at any time by replying with STOP. After your request, you will receive one final message confirming that you have unsubscribed. Opting out of SMS does not affect other forms of communication.

F. Help Instructions:
For help, reply HELP to any SMS you receive or contact us at gopermitsprivacy@gopermits.org or (860) 325-3435.

G. Privacy:
We do not sell your mobile information or SMS consent to third parties.

H. Supported Carriers:
Messages are supported by all major US carriers (AT&T, T-Mobile, Verizon, US Cellular, and others), but delivery may be subject your carrier’s availability. Message and data rates may apply.

12. Accessibility Statement

We are committed to making sure that our website is accessible to everyone. To access this Privacy Notice in an alternative form, please call us at (860) 325-3435, or email us at gopermitsprivacy@gopermits.org. For more information, please see our Accessibility Statement here: https://gopermits.org/accessibility-statement.